Help Centre & FAQs

Browse our collection and open the product you like.

Choose your size and colour, then tap Add to Cart.

Open your cart, tap Checkout, enter your delivery details and confirm your order.

You will see your order number on the confirmation screen.

You can create a free account with your mobile number or email and a password. An account lets you save a wishlist, keep your cart, view all your orders and track them in one place. It also makes checkout faster next time.

Tap Forgot Password on the login page and follow the steps. If you still cannot sign in, contact our support team with your registered mobile number or email and we will help you.

Please contact us as soon as possible with your order number. If your order has not been packed or dispatched yet, we will do our best to change or cancel it. Once an order has been dispatched, it can no longer be cancelled and our return process will apply.

Birat Fashion is an online fashion store for women. We bring you stylish kurtas, tops, co-ord sets, ethnic wear and more, chosen with care for quality, comfort and style. Our collection is updated regularly, so visit often for new arrivals.

Each product page lists the available sizes. We recommend comparing your measurements with the size information on the product page before ordering. If you are between two sizes or unsure, message us before you order and we will help you choose.

We work hard to show every product as accurately as possible. Colours can look slightly different depending on your phone or computer screen and on lighting. Some products also have short videos, which give you a better idea of how the outfit looks and moves.

Fabrics differ, so please follow the care instructions on the product label or product page. As a general tip, wash delicate and embroidered pieces gently and separately, avoid harsh detergents, and dry them in shade to keep the colours fresh.

The payment options available for your order are shown at checkout. Please select the method that suits you and follow the on-screen instructions to complete your order.

Yes. We take the privacy of your information seriously and only ask for the details needed to deliver your order. Never share your password with anyone. Birat Fashion will never ask you for your password.

Delivery time depends on your location and the courier service. Any delivery time shown on our website is an estimate, and it can take longer during festivals, public holidays, bad weather or other disruptions. For full details please read our Shipping Policy.

Shipping charges, where they apply, are shown at checkout before you confirm your order. They may depend on your location and order value. Any free-shipping offers and their conditions will be shown on the website or at checkout.

Open your account dashboard to see the status of every order, or use the Track Order option with your order number. Your order moves through Placed, Confirmed, Packed, Shipped and Delivered, so you always know where it is.

Please contact us immediately with your order number and the correct address. We will try to update it if the order has not been dispatched yet. Please double-check your name, address and phone number before confirming, because an incorrect address can cause delays or a failed delivery.

Contact us as soon as possible after delivery with your order number and a few clear photos of the product and its packaging. Please keep the item and its packaging until we confirm the next step. We will review your request and arrange a suitable solution.

Please contact us before sending anything back, so that we can give you the correct return instructions. Approved refunds are generally sent through the original payment method, and the time it takes can depend on your payment provider. You can read the full details in our Return & Refund Policy.

Use the Contact Us page to send us a message, and include your order number if your question is about an order. You can also tap the WhatsApp button on our website to chat with us. We will reply as soon as we can.