Terms & Conditions

Welcome to BiratFashion. These Terms & Conditions explain the rules and guidelines for using our website, products, and services.

By accessing or using BiratFashion, you agree to follow these Terms & Conditions. They apply to all visitors, customers, sellers, and other users of our platform.

Please read these terms carefully before placing an order or using our services. If you do not agree with any part of these terms, please do not use our website or services.

Use of Our Website

BiratFashion is an online fashion shopping platform where customers can browse products, view product information, place orders, and access related services.

By using our website, you agree to:

- Use the website only for lawful purposes.
- Provide accurate and complete information when placing an order.
- Keep your account and login information secure, where applicable.
- Not misuse, damage, disrupt, or attempt to gain unauthorized access to our website or systems.
- Not copy, reproduce, modify, or use our website content, images, videos, logos, or other materials without our permission.
- Understand that product availability, prices, offers, and other information may change from time to time.

BiratFashion reserves the right to restrict or suspend access to the website if a user violates these Terms & Conditions or misuses our services.

Customer Eligibility

To place an order through BiratFashion, customers must provide accurate and valid information, including their name, contact number, and delivery address.

By using our website and placing an order, you confirm that:

- The information you provide is accurate and complete.
- You are legally permitted to make purchases and enter into transactions.
- You will use the website and our services only for lawful purposes.
- You will not place fraudulent, false, or unauthorized orders.
- If you are under the applicable legal age, you should use our services with the involvement or permission of a parent or legal guardian.

BiratFashion reserves the right to cancel or decline an order if the information provided is inaccurate, the order appears fraudulent, or the transaction violates our Terms & Conditions.

Customer Accounts

Customers may be able to create an account on BiratFashion to make shopping easier, manage orders, and access account-related features.

If you create an account, you are responsible for:

- Providing accurate and up-to-date information.
- Keeping your login credentials secure and confidential.
- Not sharing your account with others or allowing unauthorized access.
- Informing BiratFashion if you believe your account has been accessed without authorization.
- Ensuring that all activities carried out through your account comply with our Terms & Conditions.

BiratFashion reserves the right to suspend or terminate an account if it is used fraudulently, unlawfully, or in violation of these Terms & Conditions.

Products and Product Information

BiratFashion makes reasonable efforts to provide accurate information about our products, including product names, descriptions, images, prices, colors, sizes, and availability.

However, please note that:

- Product colors and appearance may vary slightly depending on your device, screen settings, lighting, or photography.
- Product availability and prices may change without prior notice.
- Sizes and measurements may vary depending on the product or brand.
- Product images are provided for representation, and minor differences may occur between the displayed image and the actual product.
- We reserve the right to correct errors in product descriptions, prices, images, or availability.
- If an incorrect price or product information is displayed due to a technical or human error, BiratFashion may contact the customer before processing the order.

We aim to keep all product information clear and up to date so customers can make informed purchasing decisions.

Prices and Charges

All product prices displayed on BiratFashion are shown in Nepali Rupees (NPR) unless otherwise stated.

- Product prices may change at any time without prior notice.
- The price applicable to an order is generally the price displayed at the time the order is placed.
- Any applicable delivery charges, service charges, or other additional fees will be communicated or displayed before the order is confirmed.
- Promotional prices, discounts, and special offers may have specific terms, conditions, or validity periods.
- BiratFashion reserves the right to correct pricing errors caused by technical, system, or human errors.
- If a significant pricing error occurs, we may contact the customer before processing or may cancel the affected order and provide an appropriate refund where payment has already been made.

We aim to provide clear and accurate pricing information to help customers understand the total cost before completing their purchase.

Orders and Order Acceptance

When you place an order on BiratFashion, you are making a request to purchase the selected products. An order is considered accepted only after BiratFashion confirms the order.

Please note:

- You must provide accurate name, phone number, and delivery information when placing an order.
- After placing an order, you may receive an order confirmation through the contact details you provided.
- An order confirmation does not necessarily mean that the order has been fully accepted or dispatched.
- BiratFashion may contact you to verify your order details before processing it.
- We reserve the right to accept, decline, or cancel an order due to product unavailability, incorrect pricing or information, delivery limitations, suspected fraud, or other valid reasons.
- If an order is cancelled after payment has been received, an applicable refund will be processed according to our Return & Refund Policy.

We will make reasonable efforts to keep you informed about the status of your order.

Orders and Order Acceptance

When you place an order on BiratFashion, you are making a request to purchase the selected products. An order is considered accepted only after BiratFashion confirms the order.

Please note:

- You must provide accurate name, phone number, and delivery information when placing an order.
- After placing an order, you may receive an order confirmation through the contact details you provided.
- An order confirmation does not necessarily mean that the order has been fully accepted or dispatched.
- BiratFashion may contact you to verify your order details before processing it.
- We reserve the right to accept, decline, or cancel an order due to product unavailability, incorrect pricing or information, delivery limitations, suspected fraud, or other valid reasons.
- If an order is cancelled after payment has been received, an applicable refund will be processed according to our Return & Refund Policy.

We will make reasonable efforts to keep you informed about the status of your order.

9. Payment

BiratFashion may offer different payment methods, including Cash on Delivery (COD) and available online payment options.

- Customers must provide accurate payment and order information when completing a purchase.
- For Cash on Delivery orders, payment must be made at the time of delivery.
- For online payments, the order may be processed after successful payment confirmation.
- Customers are responsible for ensuring that the payment details provided are correct and authorized for use.
- If an online payment is unsuccessful or cannot be verified, the order may be delayed or cancelled.
- Any applicable payment fees or additional charges will be communicated before payment where applicable.
- Refunds for eligible cancelled or returned orders will be handled according to our Return & Refund Policy.

BiratFashion reserves the right to verify payment information and may decline or cancel transactions where payment cannot be successfully confirmed.

10. Shipping and Delivery

BiratFashion aims to deliver orders safely and within the estimated delivery timeframe provided at the time of purchase.

- We deliver to available locations across Nepal, subject to delivery coverage.
- Delivery times may vary depending on the customer's location, product availability, weather, transportation conditions, holidays, and other circumstances beyond our control.
- Customers must provide a correct and complete delivery address and contact number.
- Customers may be contacted by our delivery team or delivery partner to confirm or coordinate delivery.
- If a customer is unavailable at the delivery address, additional delivery arrangements or charges may apply where applicable.
- Estimated delivery times are provided for guidance and are not guaranteed.
- BiratFashion is not responsible for delays caused by circumstances beyond our reasonable control.
- Customers should inspect the package and product upon delivery and contact us promptly if there is an issue.

For more information about returns, exchanges, or refunds, please refer to our Return & Refund Policy.

11. Returns and Refunds

BiratFashion wants our customers to have a positive shopping experience. If you receive an eligible product that is damaged, defective, incorrect, or otherwise qualifies under our Return & Refund Policy, you may request a return or refund according to the applicable conditions.

- Return or refund requests must be submitted within the timeframe specified in our Return & Refund Policy.
- Products must meet the applicable return conditions, including being unused, unworn, and in their original condition where required.
- Certain products may not be eligible for return or exchange for hygiene and safety reasons, including innerwear and other products identified as non-returnable on the product page.
- Customers may be required to provide photographs, videos, order details, or other information to help us verify a return or refund request.
- Refunds, where approved, will be processed using the applicable refund method and within the timeframe communicated by BiratFashion.
- Return or delivery charges may apply depending on the reason for the return and the applicable policy.

For complete details about eligible products, return conditions, exchange procedures, and refund processing, please read our Return & Refund Policy.

12. Customer Responsibilities

Customers are responsible for providing accurate information and using BiratFashion responsibly throughout the shopping process.

Customers agree to:

- Provide accurate name, phone number, email address, and delivery information when required.
- Review product details, size, color, quantity, price, and delivery information before placing an order.
- Ensure someone is available to receive the order at the provided delivery address.
- Make the required payment according to the selected payment method.
- Follow the applicable return, refund, exchange, and cancellation procedures.
- Provide truthful information when requesting a return, refund, replacement, or complaint.
- Not place fraudulent, fake, or unauthorized orders.
- Not misuse the BiratFashion website, services, promotions, or customer support.
- Respect the rights and property of BiratFashion and other customers.

Customers are encouraged to contact BiratFashion promptly if they notice any problem with their order or delivery information.

13. Intellectual Property

All content available on BiratFashion, including our website design, logo, brand name, product images, photographs, videos, graphics, text, icons, layouts, and other materials, may be owned by or licensed to BiratFashion and is protected by applicable intellectual property laws.

Customers may:

- Access and use the website for personal and lawful shopping purposes.
- View and use website content only as necessary to browse products and place orders.

Customers may not, without our prior written permission:

- Copy, reproduce, modify, distribute, or republish our website content.
- Use the BiratFashion name, logo, images, videos, or other brand materials for commercial purposes.
- Download or reuse product photographs, videos, descriptions, or other content for another business or website.
- Attempt to reproduce or commercially exploit any part of our website or its design.

All rights not expressly granted under these Terms & Conditions are reserved by BiratFashion and the respective rights holders.

14. Third-Party Services and Links

BiratFashion may use or provide links to third-party websites, payment providers, delivery services, social media platforms, or other external services to support our operations and improve your shopping experience.

Please note:

- Third-party services are operated independently and may have their own terms, conditions, and privacy policies.
- BiratFashion does not control or guarantee the availability, accuracy, security, or content of third-party websites and services.
- Any transaction or interaction you have with a third-party service may be subject to that provider's terms and policies.
- Links to third-party websites are provided for convenience and do not necessarily mean that BiratFashion endorses or recommends those services.
- Customers should review the relevant third party's terms and privacy policy before using their services.

BiratFashion is not responsible for losses or issues arising directly from the use of third-party websites or services, except where applicable law provides otherwise.

BiratFashion respects your privacy and takes reasonable steps to protect the personal information you provide when using our website and services.

When you place an order or use certain features, we may collect information such as your name, phone number, email address, delivery address, order details, and payment-related information as necessary to provide our services.

We may use your information to:

- Process and deliver your orders.
- Confirm orders and communicate with you about your purchases.
- Provide customer support and respond to your inquiries.
- Process payments, returns, refunds, and exchanges.
- Improve our website, products, and services.
- Prevent fraud, misuse, and unauthorized activity.
- Comply with applicable legal and regulatory requirements.

We do not sell or share your personal information for purposes inconsistent with our Privacy Policy. Information may be shared with trusted service providers, such as payment processors and delivery partners, when necessary to provide our services.

For more information about how we collect, use, store, and protect your personal information, please read our Privacy Policy.

BiratFashion aims to keep our website and services available, reliable, and accessible to customers. However, we cannot guarantee that the website will always be available or operate without interruption.

Website availability may be affected by:

- Scheduled maintenance, updates, or improvements.
- Technical problems, server issues, or network failures.
- Internet or telecommunications disruptions.
- Security incidents or circumstances beyond our reasonable control.
- Temporary suspension required to protect our website, customers, or systems.

We may modify, suspend, or temporarily restrict access to any part of the website without prior notice when necessary.

We will make reasonable efforts to restore services and minimize interruptions as soon as practicable.

BiratFashion makes reasonable efforts to provide accurate product information, reliable services, and a secure shopping experience. However, to the extent permitted by applicable law, we are not responsible for losses or issues arising from circumstances beyond our reasonable control.

This may include:

- Temporary website downtime, technical errors, or service interruptions.
- Delays caused by delivery partners, transportation issues, weather, natural events, or other circumstances beyond our control.
- Minor differences between product images displayed on the website and the actual product.
- Incorrect information provided by the customer, including delivery address or contact details.
- Unauthorized access resulting from the customer's failure to keep account information secure.
- Third-party services, websites, payment providers, or delivery services that we do not control.

Nothing in these Terms & Conditions is intended to exclude or limit any rights, remedies, or responsibilities that cannot legally be excluded or limited under applicable law.

Customers and visitors must use the BiratFashion website responsibly and only for lawful purposes. Any activity that may harm the website, our business, our customers, or other users is prohibited.

You must not:

- Use the website for fraudulent, unlawful, or unauthorized activities.
- Place fake, fraudulent, or unauthorized orders.
- Attempt to gain unauthorized access to our website, accounts, servers, databases, or systems.
- Introduce viruses, malware, harmful code, or other technologies that may damage or disrupt our services.
- Attempt to interfere with the normal operation, security, or performance of the website.
- Use automated systems, bots, scraping tools, or similar methods to collect website content without our permission.
- Copy, reproduce, or misuse our product images, videos, descriptions, branding, or other website content for unauthorized commercial purposes.
- Impersonate BiratFashion, our employees, sellers, delivery partners, or other users.
- Submit false, misleading, abusive, or unlawful information through our website or services.

BiratFashion reserves the right to restrict or suspend access, cancel orders, or take other appropriate action when misuse or a violation of these Terms & Conditions is identified, subject to applicable law.

BiratFashion may update or modify these Terms & Conditions from time to time to reflect changes to our services, website, business practices, or applicable legal requirements.

When changes are made:

- The updated Terms & Conditions will be published on this page.
- The “Last Updated” date may be changed to indicate when the terms were most recently revised.
- Continued use of the BiratFashion website after updated terms are published means you acknowledge the revised Terms & Conditions, to the extent permitted by applicable law.
- If a change materially affects your rights or obligations, we will make reasonable efforts to provide appropriate notice where required.

We encourage customers to review these Terms & Conditions periodically to stay informed about any updates.

These Terms & Conditions and your use of the BiratFashion website and services are governed by the applicable laws of Nepal.

Any disputes arising from or relating to these Terms & Conditions, our website, products, or services will be handled in accordance with the applicable laws and legal procedures of Nepal.

Nothing in these Terms & Conditions is intended to limit any rights or protections that customers may have under applicable consumer protection or other mandatory laws.

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable under applicable law, that provision will be interpreted or modified to the extent necessary to make it enforceable, where permitted.

If it cannot be made enforceable, the affected provision will be treated as separate from the remaining Terms & Conditions.

The invalidity or unenforceability of any individual provision will not affect the validity or enforceability of the remaining provisions, which will continue to apply to the fullest extent permitted by law.

22. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, your order, products, payments, delivery, returns, or other BiratFashion services, please contact us through the contact details provided on our website.

BiratFashion
Website: www.biratfashion.com
Email: biratfashion.com
Phone / WhatsApp: +977-9744742977
Address: kathmandu, Nepal

Our customer support team will make reasonable efforts to respond to your inquiry as soon as possible.